We Provide
Best IT Managed Services
IT Managed services are the practice of outsourcing the responsibility for maintaining and anticipating the need for a range of processes and functions, ostensibly for improved operations and reduced budgetary expenditures through the reduction of directly employed staff.
- Outsourcing for Efficiency
- Cost Optimization
- Proactive Maintenance
Our services
Our IT Managed Services Benefits
Minimum Reduction
The managed IT services provider takes all the risks in a managed services model. If something damages the technology in any way, the provider is the one that’s responsible for repairing it.
Fixed Cost
This refers to monthly payments that will never fluctuate. This way, your company will know precisely how much it will need to budget for its IT.
Knowledge Retention
Since an outsourced vendor runs the company’s IT department, there is no employee turnover. The managed IT services provider will keep the information about your company on file. They will also bring expertise from previous clients to your company.
Focus on Core Business
The managed services model will free the rest of your employees from any IT concerns. It will also scale out any processes that are not helping the company reach its goals.
Why choose us to get you the best outcome
At FicussIT, we are a group of IT professionals with decades of experience in various information technology sectors, such as Software Development, Software Architecture, Cloud Computing, Managed Services, Project Management, BI reporting, Agile, and DevOps, founded our organization. We have experience and knowledge in delivering IT projects while maintaining quality, on time, and within customer budgets across the globe. Our experienced internal (inshore) and external (offshore) resource teams are organized to support your requirements with a tailor-made approach based on our customer expectations.
We start and execute our engagement with you in the following service categories.
24/7 Network & Infrastructure Monitoring
First, note that not every alert means a node, or a segment is out of service. Frequently, an alert signals a symptom that points to a more significant problem. For instance, if the hard drive on an email server is signaling that it’s nearing its capacity, that alert gives you the information you need to upgrade the hard drive before it fails, brings down the company’s entire email system, and creates a major disruption to employees, customers, vendors, and other stakeholders. Potential issues or performance bottlenecks are revealed as soon as they occur. You get an early warning when IT Support engineers monitor your system and network continuously, as well as the potential for the NOC (Network operations center) engineers to solve the problem before it does damage. With 24×7 monitoring, our client’s network maintains peak performance even while your team is asleep at home.
Application Monitoring
Event Log Monitoring, Database Monitoring, Email Operability Verification
Server Monitoring - Any OS (Health Check)
Disk/Memory Utilization, CPU and Server load, Backups, AD accounts creations and resets
Network Monitoring
Routers & Switches, Firewalls, LANs/WANs
Outage Remediation Services
Opening tickets, Rebooting Servers, Restarting applications, Resetting interfaces, Resetting passwords, Remote triage
Website Monitoring
Website Availability, Website Response Time, DNS & Load Balancers, Synthetic Transactions, Port Monitoring, Website Certificates
Remote System Support
Remote IT Support is a way of delivering an IT service to clients without requiring an engineer on-site. It is the ability to access remotely and control devices anytime, anywhere, using secure remote support software. Remote IT Support technology makes it easy – even for the smallest SMEs – to get expert help in areas from computer support to network and security software implementation.
Low Operating Costs
Remote IT support means more bang for your buck without on-site visits and travel expenses. It can also significantly reduce your business’s overall operational costs while providing a more extensive service. This means that even SMEs can get in on the act.
Optimized Productivity
All businesses face IT issues that negatively impact productivity at some point or another. The fast and streamlined response times with remote IT support remove obstacles that would otherwise hold up your team’s productivity. You can count on reduced downtime and greater operational efficiency when your IT is working for you.
Fast response times
In business, time = money. Wasted time also equals less productivity for your company. Remote IT services mean that you will quickly resolve technical problems and spend less time away from the things that matter.
Accelerated business growth
Business owners aspire for continuous growth, often hindered by outdated workplaces. Remote team support unlocks time, enabling faster goal achievement. Remote IT service providers tailor solutions to your needs and strategy, ensuring swift issue resolution. With IT concerns addressed promptly, your business has limitless potential.
Better cyber security protections
Over half of cyberattacks stem from internal errors, often due to busy staff or a lack of security awareness. Managed IT providers offer training to enhance prevention. Using advanced software for outsourcing IT support adds an extra layer of defense. In case of an attack, IT support providers aid in swift recovery.
Remote Patching
Remote Patching allows authorized IT Support Engineers to install patches and updates on any application, software, or device operating on or connected to a network from anywhere on the network. Patches are software, and operating system (OS) updates that address security vulnerabilities within a program or product. Software vendors may choose to release updates to fix performance bugs and provide enhanced security features. What is a software patch – A patch is a set of changes to a computer program or its supporting data designed to update, fix, or improve it.
It reduces the risks of cyber attacks
Before they become a problem, users frequently consider cyberattacks to be implausible. On the other hand, efficient patch management software usually becomes available before cybercriminals take advantage of vulnerabilities, offering a preemptive safeguard against compromise.
It avoids the loss of productivity
Unexpected as it may sound, lost productivity due to system lag is another effect of cyberattacks.
It protects your data
Hackers can and will use personal information to access as many systems as possible; this is especially true if they manage to get their hands on login credentials from someone who uses them for several services. You should never undervalue the importance of the data that is saved on your devices.
It protects customer data
Owners of businesses bear the responsibility of protecting the data that users entrust to their systems; those who do not meet this level risk dire repercussions.
It protects others in your network
Business owners are responsible for safeguarding the user information entrusted to their systems. Companies that fail to live up to this standard can face severe consequences.
Scheduled / Planned Maintenance
What is scheduled maintenance?
Scheduled maintenance assigns tasks with deadlines, minimizing equipment failure and allowing efficient resource allocation. It can be a standalone workflow or part of a broader strategy, without requiring complex forecasting like planned maintenance.
Scheduled maintenance involves tasks assigned to a technician with a set deadline.
Tasks include inspections, servicing, adjustments, and planned shutdowns.
Can be performed as one-off jobs or at regular intervals.
Aims to minimize equipment failure, maintenance backlogs, and reactive maintenance.
What Is Planned Maintenance?
This plan anticipates equipment needs, organizes materials and workflows, prioritizes work orders, and implements procedures to analyze the ongoing effectiveness of completed maintenance tasks.
Implement procedures for ongoing effectiveness analysis of completed tasks
Implement strategic systems for future maintenance
Organize materials and workflows
Anticipate equipment needs and Prioritize work orders
How Important Is Scheduled Maintenance?
Regular schedules extend asset lifespans, maintain warranties, and boost resale value. Maintenance documentation is crucial for diagnostics and proactive issue resolution in critical scheduled maintenance practices.
Helps ensure assets function properly and resolves issues proactively
Ensures equipment operates as designed, reducing downtime
Depends on asset condition and manufacturer specifications
Minimum recommended maintenance keeps warranties active
Testimonials
What Our Client’s Say
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